Terms + Conditions

Discount and Pricing
Skin Matrix Ltd retain the right to change, amend product pricing at any time.  There will be a 30 day notice period before new pricing amendments become valid.

All Products & Treatments
If you or your clients are unhappy with the results of any product you have received, then please contact us as soon as possible, as we are unable to put anything right several months after treatment.

Product Refunds
If products are faulty or damaged we will offer a replacement or refund, please inform Skin Matrix Ltd by email or in writing within 14 days from receiving the product. Please return the product with its original packaging stating the reason for return and ensure you include your business details. If you or your clients have tried the product and are unhappy with the results, then please contact us via email to ensure that you are using the correct and appropriate product for your skin’s needs. It is also imperative that you follow the directions given. We offer advice by e-mail, info@skinmatrix.co.uk if you need help choosing the right products before you or your clients to buy. We will not refund or replace products that have been used or opened for hygiene reasons. If you have a reaction to a product, then please tell us and we will inform the manufacturer of the product so that they can update their adverse incidents of
the product. We will not however refund against such a product that you have shown sensitivity to.

Cancelled Orders
It’s OK to change your mind! If you wish to cancel your order, please telephone us as soon as possible. If your order has not been dispatched, if you have already paid us you will receive a refund of your payment, minus a 5% administration fee. If your order has already been dispatched, you will need to return it to us, using a secure service such as special delivery or courier. When we receive it, we will refund your payment, minus our postage costs and a 5% administration fee (if pre-paid).

Accepted Payments
We accept payments for products by cash, bank transfer, cheque, credit and debit cards. Payment is due before products are despatched unless prior terms have been agreed.
Payment by card can be made over the telephone by ringing the main office number.

VAT is payable at 20%.  Trade price lists will reflect your cost prices and the VAT applicable.

Minimum Order Value
Please note the minimum trade order value is £50.00 + VAT

Minimum Order Quantities
For Instant Products the minimum order quantity per product is 3, for all other Ranges the products can be bought individually.

Postage and Packaging Rates
We provide 2 options for delivering products to your chosen location: Free and Express Delivery (Next Day with Tracking*)

1 – Trade Orders over £250.00 + VAT

We provide free delivery for all trade orders over £250.00 + VAT with FREE Express Delivery (Next Day with Tracking*)

2 – Trade Orders from £50.00 + VAT to £250.00 + VAT

We provide an Express Delivery (Next Day with Tracking*) Option for £10.00 + VAT

*PLEASE NOTE: orders must be placed before 1.00pm to guarantee arrival as per Express Next Day service

We regret that we cannot be held responsible if the carrier has failed to notify you of an attempted delivery.
Your order will usually arrive within a 1- 3 days of it being placed, so if you are expecting an order to be delivered and it has not arrived, then please contact us and we will then investigate further with the relevant delivery company. If any products are damaged or broken when they arrived please contact us immediately.  If products are not reported damaged in transit by you within 7 workings days of receipt then we must treat this under our typical product return procedure.

Lost Parcels
We will replace lost orders in full.* Please contact us if you believe your item has been lost in the post. We will give you a tracking number for your item – please check that your depot is not holding your item. Please note it can take longer to deliver your order during busy periods such as Christmas.*NB): If you believe your item is lost please contact us. We will check the business delivery address that you supplied with you. If you have entered any part of your delivery address incorrectly on your order, including the postcode, then we may not be able to claim against the loss with the courier company, and postcode is correct. Please enter the digits carefully! If you are unsure of your delivery postcode, then check online at www.royalmail.com using their online postcode checking facility.

The Data Protection Act
In accordance with the Data Protection Act, we have a legal duty to protect any information we collect from you. We will only use your information for the purpose as described and we do not pass on your details to any other third party unless you have given us permission to do so. You have a right to access your personal data and rectify any inaccuracies.  We do not retain any payment details pertaining to the purchase however.